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BPO
Inbound Call SupportOutbound CallsChat SupportEmail SupportLead GenerationTelemarketing
KPO
Data AnalysisBusiness ResearchMarket ResearchCustomer SurveysUser Testing
Why MonetixGet in Touch
BPO & KPO Solutions

People-first outsourcing that actually delivers

Monetix helps growing businesses offload customer support, sales operations, and knowledge work — so your team can focus on what matters most.

Our services
100%
Client satisfaction
24/7
Support coverage
50+
Projects delivered
What we do

End-to-end outsourcing, tailored to you

From customer calls to business intelligence — we cover the full spectrum.

BPO
Inbound Call Support

Every call answered, every customer heard. Agents trained specifically on your product, policies, and brand tone.

  • Multi-channel availability — phone, callback, ticketing
  • Consistent quality monitoring with call reviews
  • Daily and weekly reporting on volumes & CSAT
BPO
Outbound Calls

Reach your customers before they need to reach you. Renewals, win-backs, and sales outreach done right.

  • Sales calls, renewals, re-engagement campaigns
  • Real-time CRM logging with outcome tracking
  • TRAI & DND compliant
BPO
Chat Support

Real people, real conversations — available right when your customers need help. First reply under 60 seconds.

  • Live chat on website, app, or third-party platforms
  • Concurrent handling to minimise wait times
  • Full transcripts and CSAT scores in reports
BPO
Email Support

Professional, on-brand email responses that make your customers feel taken care of. Not copy-paste replies.

  • End-to-end queue management
  • SLA-based turnaround (4h, 24h, agreed upfront)
  • Monthly quality reviews with accuracy scoring
BPO
Lead Generation

Stop chasing cold lists. We find, qualify, and deliver leads that are genuinely ready to talk.

  • ICP definition and audience mapping
  • Manual qualification before passing leads over
  • CRM-ready delivery with qualification notes
BPO
Telemarketing

Structured, compliant, conversation-led telemarketing that opens doors for your business.

  • Campaign design with scripting & objection handling
  • Full DND compliance and data hygiene
  • Live monitoring and weekly performance optimisation
KPO
Data Analysis

Your data holds answers. We find them — clearly, quickly, and in a format your team can use.

  • Data cleaning, structuring, and preparation
  • Dashboards and visual reports for decision-makers
  • Clear 'so what' summaries, not just charts
KPO
Business Research

Reliable, structured research on companies, sectors, and opportunities — delivered fast.

  • Company profiling and sector landscape reports
  • Competitive landscape mapping
  • Due diligence for partnerships or acquisitions
KPO
Market Research

Understand your market — customers, competitors, and trends — before you make your next move.

  • Market sizing, segmentation and growth trends
  • Competitor benchmarking on pricing & positioning
  • Executive summaries with actionable takeaways
KPO
Customer Surveys

Know exactly what your customers think — and what to do about it. Full process, from design to report.

  • Survey design: NPS, CSAT, or custom methodology
  • Multi-channel distribution — email, SMS, phone
  • Plain-language reports with action recommendations
KPO
User Testing

Find out how real people use your product before small problems become big ones.

  • Participant recruitment from your target audience
  • Moderated and unmoderated testing sessions
  • Prioritised UX recommendations in structured report
About Us

Built by people who've been on both sides

Monetix was started by professionals who spent years both running outsourced teams and being clients of outsourcing services. We saw firsthand how much friction, miscommunication, and unreliability could cost a business — and we built Monetix to fix that.

Today we support businesses across sales, customer experience, and knowledge work — helping them move faster without sacrificing quality or transparency.

An extension of your team

We embed into your workflow. Your brand voice, your standards, your systems.

Transparent reporting

Regular QA reviews, call monitoring, and reporting so you always know what's happening.

All services

Everything under one roof

Choose your area or explore both.

Inbound Call Support
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Outbound Calls
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Chat Support
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Email Support
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Lead Generation
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Telemarketing
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Why Monetix

Outsourcing that feels like an in-house team

Dedicated account managers

One point of contact who knows your business inside out — not a rotating support queue.

Fast onboarding

We get your team up and running in days, not months. No lengthy setup delays.

Scales with you

Whether you need 2 agents or 20, we scale capacity up or down with your demand.

Quality at every step

Regular QA reviews, call monitoring, and reporting so you always know what's happening.

Ready to see what Monetix can do?

Let's have a quick conversation about your needs.

Let's talk
Tell us about your requirement and we'll get back within 24 hours.
BPO
Inbound Call Support
Every call answered, every customer heard. Agents trained specifically on your product, policies, and brand tone.

Monetix's inbound call support team acts as a seamless extension of your business. Our agents are trained specifically on your product, policies, and brand tone before they take a single call.

What we do
Who this is for
E-commerce brandsSaaS companiesFinancial servicesHealthcare providers
BPO
Outbound Calls
Reach your customers before they need to reach you. Renewals, win-backs, and sales outreach done right.

Monetix builds outbound teams trained to represent your brand professionally, engage meaningfully, and deliver measurable results.

What we do
Who this is for
Subscription businessesSales teamsBanks & NBFCsEdTech & insurance
BPO
Chat Support
Real people, real conversations — available right when your customers need help. First reply under 60 seconds.

Monetix provides trained chat agents who respond quickly, maintain your brand's tone, and resolve queries without making customers repeat themselves.

What we do
Who this is for
Retail & e-commerceSaaS platformsTravel companiesHigh-volume businesses
BPO
Email Support
Professional, on-brand email responses that make your customers feel taken care of. Not copy-paste replies.

We don't do copy-paste replies. Every email is read carefully and responded to in a way that's actually helpful — with fast turnaround times and full reporting.

What we do
Who this is for
D2C brandsB2B companiesHR & recruitmentHigh-backlog teams
BPO
Lead Generation
Stop chasing cold lists. We find, qualify, and deliver leads that are genuinely ready to talk.

We research target audiences, build lists based on your ICP, and qualify leads before they ever reach your sales team.

What we do
Who this is for
B2B companiesStartupsAgenciesSoftware companies
BPO
Telemarketing
Structured, compliant, conversation-led telemarketing that opens doors for your business.

Monetix runs telemarketing campaigns that are properly scripted, fully compliant, and focused on generating genuine interest — not pressure tactics.

What we do
Who this is for
Insurance & financeB2B businessesReal estateHealthcare & wellness
KPO
Data Analysis
Your data holds answers. We find them — clearly, quickly, and in a format your team can use.

We work across Excel, Google Sheets, databases, and CRM exports — delivering outputs designed for decision-makers, not data scientists.

What we do
Who this is for
E-commerce brandsOperations teamsMarketing teamsFinance teams
KPO
Business Research
Reliable, structured research on companies, sectors, and opportunities — delivered fast.

From a quick company profile to a comprehensive sector landscape — well-sourced, clearly organised, and directly useful.

What we do
Who this is for
Consulting firmsInvestment firmsSales teamsEnterprises
KPO
Market Research
Understand your market — customers, competitors, and trends — before you make your next move.

We combine secondary research with structured analysis to give you a complete view of market size, dynamics, and competitive landscape.

What we do
Who this is for
StartupsEstablished brandsInvestorsExpanding companies
KPO
Customer Surveys
Know exactly what your customers think — and what to do about it. Full process, from design to report.

Monetix handles the full customer survey process from writing the right questions to delivering a report that actually tells you something useful.

What we do
Who this is for
Product teamsCustomer successHR teamsBrand research
KPO
User Testing
Find out how real people use your product before small problems become big ones.

Monetix coordinates structured user testing sessions — recruiting participants, running sessions, and delivering a clear analysis of what users struggled with, liked, and expected.

What we do
Who this is for
Product teamsDesign teamsE-commerceApp developers
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